Student Support Officer / Administrator
Transformational Institute is an Australian Based independent Registered Training organisation delivering quality full time and part time vocational qualifications and short courses with flexible delivery options. We are an equal opportunity employer and values diversity in the workplace. with educational resources and courses available at Suva Fiji. We are seeking a diligent and detail-oriented Student Support officer / Administrator for our Fiji location administration team. It’s a full-time position available which is perfect for someone looking to make a difference and grow with an exciting company with us.
Key Responsibilities:
• Welcome all students in a positive manner and assist them as required.
• Answer, screen and transfer incoming phone calls, and distribute phone messages to the respective personnel
• Provide excellent customer service and satisfactory advice to all stakeholders about the Institute
• Respond to and solve queries
• Collect, maintain and store records logs
• Assist with daily maintenance of campus operations and services
• Provide assistance and administrative support to other departments
• Practice satisfactory customer care procedures in personal interactions
• Upheld cultural responsiveness – be aware of, and responsive to, customers cultural needs
• Student Services/Administration duties
• Generate, gather, process and maintain student documentation
• Check whether required documents have been received and whether the contents of those documentations are satisfactorily completed, as per requirements (i.e. all questions answered)
• Enrol, update and maintain student information in the student management system (aXcelerate)
• Assists In issuing Offer letter and enrolment confirmation.
• Build clients satisfaction by addressing their issue
• Generate, update and maintain data reports
• Collect, update, process and maintain student class attendance records (physical and electronic)
• Collect, update, process and maintain student course progress records i.e. from received assessments
• Contact students and follow up on student services matters, such as poor student attendance
• Gather and process students requests such as leave or withdrawal
• Assist in the preparation of student events such as orientation day
• Ensure all student documentation is maintained properly according to the requirements (i.e. physical and electronic)
• Log all communications with students in aXcelerate.
• Student Support and Welfare / Wellbeing
• Provide students with administrative assistance and personal guidance in accordance with the Institute’s procedures
• Provide support, assistance and advice to students or refer them to the appropriate services (i.e. academic, medical assistance, visa obligations, counselling matters, emergency services, accommodation, etc.)
• Follow up with students who have been referred to external agencies and services to ensure their matters have been responded to accordingly
• Participate in professional development sessions, as per company requirements.
• Listen and respond to student complaints, concerns and difficulties that may arise inside or outside the Institute
• Process student complaints and appeals in accordance with the Institute’s procedures
• Contribute to the development and improvement of policies, procedures and documentation
• Contribute to the list of referral services in the community to offer to students
• Maintain student support records and ensure they’re stored in accordance with the Institute’s privacy policies and procedures
• Maintain confidentiality, composure and professionalism at all times
Requirements:
• Minimum “Bachelor’s degree in business administration” or similar
• Minimum 1 year experience in general office administration and/or 1 year experience in student administration
• Tech savvy – able to easily learn and understand how to use new software/programs
• General basic level capability to use Microsoft Excel, power point and Word
• Familiarity with Learning management systems and student management systems. (preferred)
• Strong attention to detail and organisational skills.
• Ability to handle multiple tasks and meet deadlines.
• Excellent communication and interpersonal skills.
What We Offer:
• Full – time permanent role.
• Opportunities for professional development and growth.
• Rewarding offer and pay
If you are the right candidate, please forward your detailed resume by applying now.
